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The users of Possible (Truweight Wellness Private Limited, henceforth referred to as (“Possible”) are requested to understand the following terms & conditions
Q: What should I do if I receive a damaged product, wrong product or missing units in my order?
Ans: If an item is found damaged or incorrect as per description or units are missing as per ordered quantity, please send a snapshot of the outer packaging, Possible order number and images of the product received with the invoice copy to our customer care at crm@truweight.in. Once the concern is raised, we will investigate it internally and will revert to you in 24-48 hrs. Once the investigation is over, in case of return, you will have to arrange for the return courier. The following steps will be taken further:
Please Note: As per our Return Policy you need to raise concern within 14 days along with proper product images, unboxing videos and other required information.
Q: What should I do when I receive a courier that has damaged the product/item?
Ans: Do not accept the product/item from the courier. Kindly take images (or videos) of the same and share with us at crm@truweight.in. It will help us raise the concern with the respective courier partner.Please Note: In case of this uncertainty, we will create a new order (same product) and will dispatch it to you immediately.
Q: Is there a category (or product) specific policy for returns?
Ans: Products should be returned in original packaging and sealed in. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, like/dislike of flavour, flavour difference from one brand to other etc; the products will not be applicable for return. Please consult with a doctor before buying the product.
After you have placed the order, it can be cancelled before it is dispatched. In case you request for a refund, it will be processed through the same mode of transfer within 7 – 10 working days.
Possible offers multiple payment methods.
Payment Methods: You may use Internet Banking, Amazonpay, Gpay, PhonePe, Paytm, and Payzapp to make your purchase.
CARDS: Possible accepts payments made using Visa, MasterCard, Discover, Diners Club, RuPay and American Express credit/debit cards in India.Whichever is your online mode of payment, you can trust us. We assure you that Possible’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
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